Before you order
Do you ship internationally?
Yes, of course! We ship worldwide.
What does shipping cost?
Shipping costs may vary depending on the country of the shipment. The final cost of shipping will be displayed at the checkout. All applicable duties and taxes are included.
Which courier service do you work with?
Please note that we are not able to guarantee the use of a certain courier. Based on the destination, we generally ship with the following partners:
Within Germany: UPS
Within Europe: UPS
Other parts of the world: FedEx
What is your 100-day risk-free return policy on luggage?
Whether you fly twice a week or once a year, your luggage should be a reliable companion you can fall back upon for years to come. That’s why we give you 100 days to take your new luggage for a spin – no risk involved. If you decide that it’s not the perfect match, you can send us an e-mail at firstname.lastname@example.org and we’ll send you a return shipping label, no questions asked.
What is your exchange and return policy?
We hope you will love everything you order from us but if something isn’t quite right, our luggage can be returned within 100 days of receipt, no questions asked. Other products (bags and accessories) can be returned and easily refunded within 30 days of receipt.
We’ll give you a full refund by the same method you used to pay, and we ask that products must show no signs of use, and be in the original condition they were received in (a test run at home is perfectly fine).
Return shipments are free of charge within the EU when using our pre-printed return labels. Please contact our customer service to receive such a label.
If you are located outside the EU, you are responsible for returning the product to Horizn Studios, as well as any associated costs.
We cannot exchange one product for another at this time – thank you for your understanding. Please return your item(s) and place a new order at Horizn Studios’ online shop.