GPS Questions

Where is the GPS?

The GPS is removable and located in the interior of your luggage. Just to the right of the laundry bag pocket, you will see an icon that shows the GPS tracker. You can add the Horizn GPS to any of our smart luggage for € 99.

Does the GPS need to be turned off for flight mode?

The GPS switches off automatically according to the plane accelerating and taking-off, so you don’t have to worry about switching it on and off, and you can lean back and relax.

How do I keep track of my belongings when it’s off?

As soon as your luggage landed, the GPS automatically switches on again and simultaneously connects to your Horizn GPS app.

How do I connect the GPS to my phone?

To set up the GPS, first connect the cable by plugging it into the USB port or power adapter and charger for 12 hours before use, as the battery will not be charged when you first unpack your device. After the initial charge, the battery can then be fully recharged within just two hours.
Then, place your GPS device outside in view of the sky and wait at least 15 minutes for the initial GPS positioning. Press the red button on the GPS for at least 3 seconds. The green light on the front of the device should flash for 3 seconds which means you are ready to connect the device to your phone.
Head to to sign up. Once logged in, click ‘activate device’ to begin the activation process. Follow the instructions on-screen and identify your tracker with the device ID location on your GPS device, which is located underneath the battery of the GPS. Enter a nickname for your GPS, which will appear in e-mails and notifications. For further help and support, click on the ‘Welcome’ drop-down menu on the top right of the screen and click ‘Support’.

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