Customer Service Agent (m/f/d) (part-time/working student)

General Description

In your role as Customer Service Agent (m/f/d)  you will be a brand’s representative as part of our CS team, and responsible for the German and English speaking customer service.

Your Role

  • Responsible for customer care via email, ticketing and chat

  • Answer all product and service related questions in the best possible way – professional, positive, and based on exceptional knowledge

  • Take ownership for the customer’s experience, and represent Horizn’s brand values

  • Your work has an immediate effect on Horizn’s success, and you are keen to take ownership for that

  • Provide customer’s feedback regarding product and service to the Head of Customer Service

  • Support the constant optimization of our Customer Service

  • Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention

Your Skills & Experience

  • You have at minimum 1 year of experience in customer service management in an international environment

  • You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience

  • You are able to prioritise tasks effectively and work in a structured and organised manner

  • Experience working with Zendesk is a plus

  • You enjoy working in a fast-paced, international environment

  • You have an outgoing and service-driven personality

  • You are an open-minded and positive person

  • You are a team player, you are results-oriented and like to take the initiative

  • You are fluent in German (mother tongue) and in English

What we offer

  • A culture of collaboration, empowerment, innovation and diversity

  • Flexible working times, home office, remote work and 2 additional holidays for your own further development

  • A purpose driven company, dedicated to change the way we travel for good (Peta-certified, Corp B certification in process, social & art programme)

  • A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues

  • Personal and career development incl. further educational courses 

  • The possibility to make a true impact on the business,  take responsibility  and shape the future of our growing company on an international level

  • Ownership for your field of responsibility; if needed supporting colleagues, mentors or team leads are always at your side.

  • You will receive a competitive salary, a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport benefits and of course great employee discounts on our products.

That’s you?
Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!


Horizn Studios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, or any other characteristic protected under federal, state or local law. In case you feel treated unfairly in the recruitment process or experience any kind of discrimination please don’t hesitate to directly contact our CEO directly, at: