Customer Service Agent (m/f)

CUSTOMER SERVICE AGENT (m/f)

You will be a brand representative as part of our CS team and responsible for the German-speaking customer service.

Your challenge:
• Responsible for the customer care via e-mail/ticketing (in addition to chat and phone service in the future)
• You will answer all product, and service related questions in the best possible way – professional, positive, and based on exceptional knowledge
• Taking the ownership for the customer’s experience, and representation of Horizn’s brand values
• Your work has an immediate effect on Horizn’s success, and you are keen to take the ownership for that
• Provide customer’s feedback regarding product, and service to the Head of Customer Service
• Support the constant optimization of our Customer Service

Your skills & experience:
• You have at minimum 1 year of experience in customer service management
• You have good experience in working to targets, and always challenge yourself to increase your tickets on the daily basis, and improve the overall customer experience
• You have an outgoing, and service driven personality
• You are an open-minded, and positive person
• You are a team player, you are results-oriented and like to take the initiative
• You are fluent in German (mother language), and fluent English is a plus

Your benefits:
• Be part of an open-minded and dynamic team, and work in the positive atmosphere of a fast moving environment
• Freedom to make a true impact on the business, and shape the future of our fast growing venture on international level
• Offer to take wide-ranging responsibility from the beginning
• Competitive salary
• Nicely located office on the banks of the river Spree
• Staff discounts on Horizn products

Please send us your CV – along with a few words on why you would like to join the team – your earliest possible starting date (and pot. Visa-/Asylum status). We are looking forward to hearing from you! Contact: jobs@horizn-studios.com