Operations Manager (m/f/d)

General Description
Horizn Studios is seeking an Operations Manager (m/w/d) to join the Operations team in Berlin. Reporting to the Head of Operations, the Operations Manager will be responsible for managing key, operational metrics and processes, as well as supporting the Business Development team with driving multiple initiatives.

Your Role

  • Manage and scale the fulfillment and transportation operations of Horizn Studios with rolling out new capabilities, enhance quality and increase cost-efficiency
  • Support the Operations team with new projects and initiatives
  • Provide support to teams in other departments with Operations related topics and projects
  • Develop and track supplier performance through KPI measurements and SLA accountability within WBRs and QBRs
  • Develop relationships and manage vendors to ensure compliance to SLAs, on-time delivery expectations and pricing
  • Support the Operations team with daily business, including to investigate and resolve fulfillment related issues and contribute to the standardization of operational procedures and processes

Your Skills & Experience

  • You have at least a Master’s degree and/or relevant experience within the operations sector 
  • You have the ability to meet deadlines, prioritize workloads, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
  • You have the to communicate effectively, earn trust and influence at all levels of the business, including the provision of reports and analysis to the leadership team
  • You have a bias for action and an ability to deal with ambiguity, work effectively and drive change in loosely defined situations
  • You have strong analytical skills utilizing Excel and other analytical tools
  • You are a Team player with a proven ability to work cross-functionally
  • You have impeccable oral and written communication skills in English and German.
  • You are open to travel within Germany and international
  • You have experience with Data Warehouse

What we offer

  • Make a true impact on the business, and shape the future of our fast-growing company on an international level
  • Offer to take responsibility from day one
  • Open-minded, dynamic, and international team from over 25 countries
  • Competitive salary, and other company benefits
  • Cold drinks, healthy snacks
  • Open collaborative company culture including strategy sessions, and celebrations
  • Nicely located office on the bank of the river Spree

About us

Horizn Studios is a fast-paced digital travel venture based in Berlin. As Europe’s first vertical online-player in the luggage industry, Horizn has been growing fast thanks to our digital approach to creating the leading travel brand for the next generation. Horizn received special attention thanks to its groundbreaking innovations and global collaborations with opinion-leading partners such as BMW, Soho House, Airbnb and DJ Seth Troxler, among others. Horizn was founded by experienced entrepreneurs Stefan Holwe and Jan Roosen in 2015, with strong backing by international VCs and renowned private investors. Horizn Studios’ range of smart luggage, bags and travel accessories is distributed predominantly direct-to-consumer, online and through the brand’s own stores.

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