(Senior) CRM Manager (m/f/d)

General Description
You will join our successful journey in disrupting the luggage and tech market. You will drive CRM activities, and will ensure strong channel performance.

Your Role

  • Co-develop and co-drive the CRM strategy based on the overall marketing/OM strategy, focusing on both acquisition and retention
  • Be responsible for the channel performance, and ensure that CRM is meeting and exceeding business goals in a cost-effective way
  • Build a strong understanding of customer segmentation, behavior and consumer insights to leverage in marketing campaigns that drive customer LTV
  • Plan and execute lifecycle campaigns for new and existing users based on a strong understanding of brand and customers
  • Manage measurement and optimization of KPIs/OKRs through thoughtful testing and deliver regular reports of campaign results and retention rate
  • Develop channel activities aimed at driving customer engagement and satisfaction, and a positive NPS
  • Coordinate and partner with other marketing channels, and various teams like BI, Creative, Product and Customer Service teams to ensure alignment across the organization
  • Directly report to Teamlead Marketplace, CRM & Partnerships

Your Skills & Experience

  • You have at least 2-3 years' experience in a similar position, experience in startups/e-commerce is a plus
  • You have a deep understanding of performance-driven marketing and analytics 
  • You have experience in leading CRM marketing campaigns 
  • You have experience working cross-functionally
  • You are a team player, you are results-oriented and like to take the initiative
  • You are fluent in English and ideally in German

What we offer

  • Make a true impact on the business and shape the future of our fast-growing company on an international level
  • Offer to take responsibility from day one
  • Open-minded, dynamic and international team from over 25 countries
  • Competitive salary and other company benefits
  • Cold drinks, healthy snacks
  • Open collaborative company culture including strategy sessions and celebrations

About us

Horizn Studios is a fast-paced digital travel venture based in Berlin. As Europe’s first vertical online-player in the luggage industry, Horizn has been growing fast thanks to our digital approach to creating the leading travel brand for the next generation. Horizn received special attention thanks to its groundbreaking innovations and global collaborations with opinion-leading partners such as BMW, Soho House, Airbnb and DJ Seth Troxler, among others. Horizn was founded by experienced entrepreneurs Stefan Holwe and Jan Roosen in 2015, with strong backing by international VCs and renowned private investors. Horizn Studios’ range of smart luggage, bags and travel accessories is distributed predominantly direct-to-consumer, online and through the brand’s own stores.

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