Return Policy

If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal. The right of withdrawal does not apply to products that have been personalized for the customer.

Returns

You can return the goods within 14 days without giving reasons in writing (letter, or email) or by returning the goods to the Horizn Studios Store (Alte Schönhauser Str. 33-34, 10119 Berlin). The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfilment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 German Civil Code in conjunction with Article 246 § 3 German Civil Code.

The notice that you would like to return the goods must be sent to:

MyPlace Selfstorage
Horizn Studios, Prenzlauer Promenade 26
13089 Berlin
Germany
E-Mail: support@horizn-studios.com

Model withdrawal form
MyPlace Selfstorage, Horizn Studios
Prenzlauer Promenade 26
13089 Berlin
Germany
E-Mail: support@horizn-studios.com

Hereby I give notice that I withdraw from my contract of sale of the following goods:




Ordered on*: ___

Received on*: ___

Name of consumer(s): __


Address of consumer(s): __


Signature of consumer(s):


(just if submitted on paper)

Date: ___

*Delete as appropriate.

Consequences of withdrawal

In case of an effective withdrawal, the mutually received benefits are to be returned and any benefits (e.g. interest) surrendered. If you cannot partly tell us about the performance received (e.g. benefits of use) or only return the items in a deteriorated condition respectively, you must pay us compensation for the value. For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to handling the item, which goes beyond the consideration of the characteristics and functioning. "Testing the properties and functioning" refers to testing and trying out the respective goods, as is possible and customary in a retail store. Shippable goods are to be returned at our risk. The return is free for you. Non-packageable items are to be picked up by you. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you when you send your cancellation or the goods, for us with their reception.

End of cancellation policy

The return of goods should be made to the following address:
MyPlace Selfstorage, Horizn Studios
Prenzlauer Promenade 26
13089 Berlin
Germany

You may contact us at support@horizn-studios.com to obtain a return label for the return of the goods.

Effective Date: 22 February 2017