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Warranty Cabin Trolley

HORIZN STUDIOS CABIN TROLLEY LIFETIME LIMITED WARRANTY

WARRANTY

Your Horizn Studios ‘Cabin Trolley’ is covered by a lifetime limited warranty (the “Warranty”). Prior to returning the Cabin Trolley in case of damage, the customer must (if he does not come to one of our stores in person) contact HS by email with photos and description of the damage; if HS agree that the damage is covered by our warranty, the customer can send in his Cabin Trolley for repair or replacement; the costs of shipping for any valid claims will be carried by HS

The Warranty is incorporated by reference into these Terms. To the extent there is a conflict between the terms of the Warranty and these Terms, the terms of the Warranty will govern with respect to the Cabin Trolley purchased from Horizn Studios.

100 DAY RETURN POLICY

The customer is entitled to return his Cabin Trolley within 100 days after the date of delivery without reason. If the Cabin Trolley is free of any signs of use, the customer is entitled to a full refund.

RETURNS

If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal. The right of withdrawal does not apply to products that have been personalized for the customer.

The Cabin Trolley can be returned unused within 100 days of receiving your original order. The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfillment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 German Civil Code in conjunction with Article 246 § 3 German Civil Code.

If you wish to return your unused Cabin Trolley and you are from Germany, then please e-mail support@horizn-studios.com ( to request a pre-paid return-shipping label, or return the Cabin Trolley to MyPlace Selfstorage, c/o Horizn Studios, Prenzlauer Promenade 26, 13089 Berlin. Return shipping is free for customers within Germany. If you are located outside Germany, you are responsible for returning the product to Horizn Studios, as well as any associated costs..
Please allow up to 10 working days for a refund.

TITLE

Risk of loss and title for the Cabin Trolley purchased from Horizn Studios pass to you upon delivery of the Cabin Trolley (by Horizn Studios or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

SHIPPING

When you place an order for the Cabin Trolley through the online shop, the Cabin Trolley will be sent to the address you designate as the “Shipping Address” during checkout

HORIZN CABIN TROLLEY LIFETIME LIMITED WARRANTY

Your Horizn Studios Cabin Trolley is covered by a Lifetime Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights depending on where you reside.

1. Products covered by this limited warranty

This limited warranty extends to the Cabin Trolley manufactured by Horizn Studios and purchased directly from Horizn Studios (horizn-studios.com) or Horizn Studios’ authorized retailers (the “Cabin Trolley”). Some parts of this limited warranty also extend to batteries sold with the Cabin Trolley (“Batteries”). The Cabin Trolley is designed for use by travel by air, car, train, boat, and foot. This Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

2. Who this warranty extends to

This limited warranty extends to the original purchaser of any Cabin Trolley. All Horizn Studios warranties, including any implied warranties, are valid only for the period of time the Cabin Trolley is owned by the original purchaser of the Cabin Trolley. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Cabin Trolley from Horizn Studios or a Horizn Studios authorized retailer. Please retain a copy of your receipt as proof of purchase. All Horizn Studios limited warranties are not transferable.

3. Horizn Studios’ limited warranty and responsibilities

Horizn Studios warrants the Cabin Trolley in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) forever, when the Cabin Trolley is used for its intended purposes.

4. What this limited lifetime warranty covers

This limited warranty applies to the following defects:
• Cracks or breaks in the shell
• Wheels, handles, or telescoping handles that break off and are no longer usable
• Zippers that can no longer be opened or closed
This limited lifetime warranty dos not cover the following:
• Scratches, dents, or stains that are normal during the handling of the Cabin Trolley and do not impair the functionality of the product
• Replacement of any non-defective pieces in the Cabin Trolley luggage system (for example, if only one component within the Cabin Trolley is defective, then we will only replace that defective component)
• Any Cabin Trolley (whether manufactured by Horizn or not) sold by resellers who are not authorized retailers.
• The Cabin Trolley sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Cabin Trolley is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
• Losing functionality of the battery, which is covered by the Electronics Two Year Limited Warranty

In the event of a Defect, Horizn Studios’ sole and exclusive liability and your sole remedy under this limited warranty will be, at Horizn Studios’ option, to provide a repaired or replacement Cabin Trolley, subject to your fulfillment of “Your Responsibilities” below. A replacement Cabin Trolley may be provided in a color different from the Cabin Trolley you originally purchased.

5. Your responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Cabin Trolley to Horizn Studios and provide Horizn Studios with proof of the original date of purchase, your order number (if applicable) and a detailed error description including photos of the damage to your Cabin Trolley. Should shipping costs be required to return your Cabin Trolley, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited warranty. If you wish to replace your Cabin Trolley with a more expensive item (an “Upgrade”), then please e-mail Horizn Studios at the e-mail address set forth at the end of this limited warranty. You will be required to pay the difference between the original purchase price of the Cabin Trolley and that of the Upgrade, plus the cost of any related additional system pieces necessary for such Upgrade.

Horizn Studios will repair or replace (as applicable) and ship your Cabin Trolley or Upgrade to you within 90 days of receiving your original Cabin Trolley. You will not be responsible for any shipping costs associated with shipping the replaced or repaired Cabin Trolley. The replaced or repaired Cabin Trolley is subject to the same limited warranty as the original Cabin Trolley.

6. Disclaimer, limitation on liability

To the extent permissible by applicable law, the Cabin Trolley is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, expressed or implied. Some countries do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some countries or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from country to country and jurisdiction to jurisdiction.

To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Horizn Studios or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the cabin trolley or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Horizn Studios has been advised of such damages and notwithstanding failure of essential purpose of any limited remedy. Horizn Studios’ total liability will not exceed the purchase price paid for the purchase price paid for the Cabin Trolley giving rise to such liability. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

7. Governing law

This limited warranty will be governed by the laws of Germany.

8. Warrantor

Horizn Studios GmbH
Stralauer Allee 11
10245 Berlin
Germany

E-mail: support@horizn-studios.com

Telephone: 00-49-30-208474730

TWO YEAR LIMITED WARRANTY FOR BATTERY INSIDE THE HORIZN STUDIOS CABIN TROLLEY

The battery in your Horizn Studios Cabin Trolley is covered by a two year limited warranty.
This limited warranty gives you specific legal rights, and you may also have other rights depending on where you reside.

1. Products covered by this limited warranty

This limited warranty extends to batteries manufactured by Horizn Studios and purchased directly from Horizn Studios or Horizn Studios’ authorized retailers (the “Batteries”). The Battery is designed for use in the Cabin Trolley for travel by air, car, train, boat, and foot. This Warranty does not cover your Battery if you use it in a manner incompatible with its intended design.

2. Who this warranty extends to

This limited warranty extends to the original purchaser of any Battery (contained within the Cabin Trolley). All Horizn Studios warranties, including any implied warranties, are valid only for the period of time the Battery is owned by the original purchaser of the Cabin Trolley. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Cabin Trolley from Horizn Studios or a Horizn Studios authorized retailer. Please retain a copy of your receipt as proof of purchase. All Horizn Studios limited warranties are not transferable.

3. Horizn Studios’ limited warranty and responsibilities

Horizn Studios warrants the Battery in its original Cabin Trolley and packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of two years from the time your Cabin Trolley is purchased by you, when the Battery and Cabin Trolley are used normally for its intended purposes.

4. What this limited lifetime warranty covers

This limited warranty applies to the following defects:
• The battery no longer holding a charge
• The battery no longer charging compatible devices
This limited lifetime warranty does not cover the following:
• Perceived “slowness” of charging
• Battery functionality if battery is charged using an adapter or cord that is not provided by Horizn Studios
• Battery functionality if the Cabin Trolley is abused beyond the normal wear and tear expected of carry-on luggage
In the event of a Defect, Horizn Studios’ sole and exclusive liability and your sole remedy under this limited warranty will be, at Horizn Studios’ option, to provide a repaired or replacement Battery, subject to your fulfillment of “Your Responsibilities” below. Replacement Batteries may be provided in a color different from the Battery originally provided with your Cabin Trolley purchase.

5. Your responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Battery to Horizn Studios and provide Horizn Studios with proof of the original date of purchase. Should shipping costs be required to return your Battery, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited warranty.
Horizn Studios will repair or replace (as applicable) and ship your Battery to you within 90 days of receiving your original Battery. You will not be responsible for any shipping costs associated with shipping replaced or repaired Battery.
Replaced or repaired Batteries are subject to the same limited warranty as the original Cabin Trolley. For example, if you obtain a replaced or repaired Battery, then the warranty term of the replaced or repaired Battery begins from the date of purchase of the original Battery / Cabin Trolley.

6. Disclaimer, limitation on liability

To the extent permissible by applicable law, the Cabin Trolley is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, expressed or implied. Some countries do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some countries or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from country to country and jurisdiction to jurisdiction.

To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Horizn Studios or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the battery inside the Cabin Trolley or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Horizn Studios has been advised of such damages and notwithstanding failure of essential purpose of any limited remedy. Horizn Studios’ total liability will not exceed the purchase price paid for the purchase price paid for the battery inside the Cabin Trolley giving rise to such liability. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

7. Governing law

This limited warranty will be governed by the laws of Germany.

8. Warrantor

Horizn Studios GmbH
Stralauer Allee 11
10245 Berlin
Germany

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