Payment & Delivery

This information on payment and delivery applies to orders delivered to all countries except the United States.

All prices shown on our product pages include statutory VAT as well as all costs already contained in the price, such as duties and taxes. 

Only shipping costs may apply additionally, which we keep as low as possible.

Payment Methods

Various payment methods are available in our online shops, for example credit card, PayPal, Klarna, Apple Pay and Google Pay. The payment methods available for your order are shown at checkout and may vary depending on the country of delivery.
For credit card payments, your card will be charged immediately after the order has been completed.

If you have any further questions, please don’t hesitate to contact us. Our Customer Care Team will be happy to hear from you via our contact form.

Shipping Costs

Shipping within the EU

For orders within the European Union (mainland), shipping is free for all orders over €150. For orders below this amount, a flat shipping fee of €5 applies.
Please note that different conditions apply to certain island regions within the EU (see below).

Shipping to the United Kingdom
Shipping within the United Kingdom is free for all orders over £150. For orders below this amount, a flat shipping fee of £20 applies. 

For some island regions, international shipping rates apply.

Shipping to Switzerland

Shipping to Switzerland is free for all orders over CHF 140. For all other orders, a flat shipping fee of CHF 6 applies.

Shipping to Other European Countries

For the following European countries and territories, shipping costs start from €20, depending on the parcel’s weight:

Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino, Jersey, Guernsey, the Isle of Man, and Åland.

Shipping to EU Special Regions (Non-Mainland Areas)

For certain regions within the EU that are not located on the European mainland, we charge shipping costs based on the weight of the shipment, starting from €50. The exact shipping costs will be shown at checkout. These regions include Cyprus, Malta, the Portuguese regions of Madeira and the Azores, as well as several Spanish special territories, such as the Balearic Islands, the Canary Islands, and the autonomous cities of Ceuta and Melilla.

International Shipping (All Other Countries)

For international orders outside the regions listed above, shipping costs are calculated based on the parcel’s weight and destination and displayed during checkout.
All displayed shipping costs include applicable taxes and duties.

Delivery Times

Orders are processed within 24 hours on business days and dispatched thereafter.

Within Germany, delivery takes 1–3 business days with standard shipping.

If UPS Express Saver is selected, delivery will be completed by the end of the next business day after the parcel has been handed over to UPS.

For all other countries, delivery usually takes 3–5 business days.

Personalised Items

If an order includes a personalised item, such as a luggage tag with monogramming, processing may take up to five additional business days. In such cases, the shipment of the entire order may be delayed accordingly.

Please note that personalised items are excluded from exchange and return.