Your Care Guide
To love your luggage, bags, and accessories forever
Take The Best Care of Your Luggage
Here’s how
Your luggage is designed to last for years to come, no matter where life takes you. Of course, you’ll always want it to be in its best shape. Taking good care of it is key to its longevity, and to keep it looking great at all times. In this easy guide, we’ve collected some best (and proven) practices.
It all starts with your dust bag
Your luggage arrives in a recycled cotton dust bag. We recommend keeping it, and storing your luggage in it when you’re not on the road – it perfectly protects it from dust building up and accidental scratches.
Clean it
Your luggage needs some pampering? Just use a soft cloth, warm water, and mild detergent to clean the exterior. Please don’t use abrasive cloths, harsh cleaning agents, vinegar-based solutions, disinfectants, petroleum distillates, solvents, or dilutions. We also recommend using a magic eraser with a few drops of window cleaner. To clean the lining, wipe it down with a damp cloth and use a mild soap to get rid of stains. Do not soak the lining.
Roll it
To keep your wheels running smoothly, make sure they’re free from debris. Soak them in warm soapy water, and use a brush to remove excess dirt. One (or more) broke? Then yes, you can have them replaced. Message us here to open up a repair ticket.
Zip it
Your zipper broke? In such rare instances, we offer help with repairs. Just message us here to open up a repair ticket.
Take The Best Care of Your Backpack, Bag, And Accessory
Here’s how
Your travel companions are designed to last for years to come, no matter where life takes you. Of course, you’ll always want them to be in their best shape. Taking good care of them is key to their longevity, and to keep them looking great at all times. In this easy guide, we’ve collected some best (and tested) practices.
It all starts with your dust bag
All backpacks, bags, and accessories arrive in recycled cotton dust bags. We recommend keeping it, and store your item in it when you’re not on the road – it perfectly protects it from dust building up and accidental scratches.
Clean it
Your item needs some pampering? Just use a soft cloth, warm water, and mild detergent to clean the exterior. Don’t use abrasive cloths, harsh cleaning agents, vinegar-based solutions, disinfectants, petroleum distillates, solvents, or dilutions. Don’t wash your item in the washing machine, unless the label specifies it. To clean the lining, wipe it down with a damp cloth and use a mild detergent to get rid of stains. Do not soak the lining.
Zip it
Your zipper broke? In such rare instances, we offer help with repairs. Just message us here to open up a repair ticket.