Garantie bagages

5-Year Guarantee for HORIZN STUDIOS LUGGAGE

All HORIZN STUDIOS LUGGAGE products come with a 5-year manufacturer’s guarantee when the claim is accompanied with a valid Proof of Purchase. This 5-year manufacturer’s guarantee, as detailed below, is provided exclusively to the first purchaser or person who has received the item as a gift, beginning at the purchase date (guarantee period). All statutory rights remain unaffected by this policy.
The 5-year manufacturer’s guarantee applies exclusively if the usability of the luggage is adversely affected by a manufacturing or material defect that was present at the time that the item was handed over. Excluded from the manufacturer’s guarantee are problems in which the usability of the product is restricted but not adversely affected, such as by abrasion, improper use, faulty operation, stains or externally occurring forces (such as damage occurring during flights or transport including cracks, dents, deformation, scratches, wear etc.) as well as by liquids.
Damage caused by third parties (e.g. airline) should be immediately reported directly to the carrier who will be insured against this. Please note that you are obligated to declare any damage with the airline in accordance with its terms and conditions; this will have to be done right after landing and in person.
Also excluded from the manufacturer’s guarantee is luggage that was purchased where the product was labelled as second hand or as "graded stock" or "returns", or were purchased as part of a “sample sale”. The guarantee is limited to the value of the product.
To assert a claim under the 5-year manufacturer’s guarantee, please immediately inform HORIZN STUDIOS by completing the Warranty section of our Customer Contact Form within the guarantee period and provide pictures of the damage as well as original proof of purchase. Based on the information provided, HORIZN STUDIOS will then decide whether or not the damage to the HORIZN STUDIOS LUGGAGE product is covered by the guarantee. If an event covered by this warranty occurs, HS New Travel GmbH will, in its discretion, remove the defects by repair, replacement of the defective part or replacement supply. In case of replacement supply, HS New Travel GmbH reserves the right to deliver a HORIZN STUDIOS LUGGAGE of a different colour if the original colour is not available at the time. Please note that due to the limited nature of LIMITED-EDITION HORIZN STUDIOS LUGGAGE, the replacement supply will apply to the same luggage model of HORIZN STUDIOS LUGGAGE without the special edition application, subject to availability. The 5-year manufacturer’s guarantee is strictly limited to the value of the product.
These warranties are governed by the laws of the Federal Republic of Germany, excluding the applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The warranty shall continue to apply to the repaired or replaced HORIZN STUDIOS LUGGAGE; the original Warranty Period is not extended, however.
The definition of HORIZN STUDIOS LUGGAGE refers to the following product groups: M5 Cabin Luggage, H5 Cabin Luggage, H6 Check-In Luggage and H7 Check-In Luggage, as well as the Pro Model ST and Circle One.

How to Assert a Claim

To assert a claim under the 5-year manufacturer’s guarantee, please immediately inform HORIZN STUDIOS by completing the Warranty section of our Customer Contact Form within the guarantee period and provide pictures of the damage as well as original proof of purchase. Based on the information provided, HORIZN STUDIOS will then decide whether or not the damage to the HORIZN STUDIOS PRODUCT is covered by the guarantee. If an event covered by this warranty occurs, HS New Travel GmbH will, in its discretion, remove the defects by repair, replacement of the defective part or replacement supply. In case of replacement supply, HS New Travel GmbH reserves the right to deliver a HORIZN STUDIOS LUGGAGE of a different colour if the original colour is not available at the time. Please note that due to the limited nature of LIMITED-EDITION HORIZN STUDIOS LUGGAGE, the replacement supply will apply to the same luggage model of HORIZN STUDIOS LUGGAGE without the special edition application, subject to availability. The 5-year manufacturer’s guarantee is strictly limited to the value of the product.

Extended Care

For true peace of mind, Extended Care features a five-year warranty, globally available, carbon-neutral pick-up and delivery service, as well as the coverage of airline damages. Please note that you are obligated to declare any damage with the airline in accordance with its terms and conditions; this will have to be done right after landing and in person. Horizn Studios will cover the difference between the airline’s compensation (if any) and the costs for repairing or replacing the case.

The product will show repairs in the form of patches. Please note that we will only replace your Circle One if it’s unrepairable. Extended Care is only available with Circle One, and can’t be added once your order is complete.

Two-Year Warranty on Inbuilt Battery of the HORIZN STUDIOS LUGGAGE

Subject to the provisions set forth below, HS New Travel GmbH warrants to You that HORIZN STUDIOS LUGGAGE delivered to you will not show the following defects within a period of two years from the date of purchase stated on the sales receipt (Warranty Period):

The battery cannot be charged or discharged any more.
The battery cannot supply sufficient power to compatible devices any more.

The warranty shall not apply to:

Any slowdown in the charging process which is market standard for batteries
The functioning of the battery if it is charged with other than original Horizn Studios adapters or charging cables
Impairments to the functionality of the battery caused by improper use of the HORIZN STUDIOS LUGGAGE
Batteries in HORIZN STUDIOS LUGGAGES that were not purchased from HS New Travel GmbH or one of the aforementioned official distribution partners and
Batteries in HORIZN STUDIOS LUGGAGES that were purchased second hand or as "graded stock", "returns" or were purchased as part of a “Sample Sale”.