Black Friday
Can I redeem my discount code for discounted items?
No, discount codes cannot be used for sale items.
Can I use one product's discount for another colour or model?
No. Black Friday discounts only apply to the exact products in the exact colors. The discounts can't be transferred to other products, designs or colours.
Can I use the online discount at other retail stockists?
No, our retail partners have their set price list and decide on what sale initiatives and deals they offer. Therefore, any deals and discount codes offered on our website/in store are exclusive to our website/store.
I placed my order days ago. Where is it?
Due to the sale and a higher volume of orders, we currently have longer delivery times. As soon as your order is handed over to the shipping service provider, you will receive an email with the shipping confirmation. The email will also include a link that will allow you to track the shipment. If you have not received this email yet, please give us a few more days. However, feel free to contact us again if nothing has happened in about 5-6 days. Thank you very much for your understanding!
I want to buy a product not included in the sale. Will this also have a longer delivery time?
Due to the Black Friday Sale and a higher order volume, we currently have longer delivery times. This applies to orders from the sale as well as regular orders. As soon as your order is handed over to the shipping service provider, you will receive an e-mail with the shipping confirmation. The e-mail will also contain a link that you can use to track the shipment. If you have not yet received this e-mail, please give us a few more days. However, please contact us again if nothing has happened in about 5-6 days. Thank you very much for your understanding!
When will I receive my order? How long is the delivery time?
Due to the sale and a higher volume of orders, we currently have longer delivery times. We are doing our best to ensure that your order reaches you within 3-5 working days. As soon as our warehouse has handed over your order to the shipping service provider, you will receive a shipping notification with a tracking number. You will then be able to track when the order is to be delivered. Please note that the shipping service providers are also much busier than usual during these days. There may therefore also be delays, which unfortunately are beyond our control.
Can I return Black Friday Sale items?
You can return items you have purchased during our Black Friday Sale the same way, the same conditions apply. Please register your return via the Return Portal and return the item(s) within the return period.
As soon as we have received the return and the items have been checked, we will refund the purchase price. Since we currently have an increased order volume, we ask you here for a little patience. Thank you very much!
How long is the return period?
All suitcases can be returned within 100 days. All other products, such as backpacks, within 30 days.
Please register your return via the Return Portal and return the item(s) within the return period.
Once we have received the return and the item(s) have been inspected, we will refund the purchase price. As we currently have an increased order volume, we ask for your patience here. Thank you!