Payment & Delivery
All prices quoted on the product pages include both statutory VAT and other price components. There are additional shipping costs, which we will of course always keep as low as possible.
For further information, please check out our FAQ.
We accept Visa, Mastercard, American Express, Paypal and Klarna. When paying by credit card, your card is charged immediately after ordering. The Klarna bill is available for orders from Germany, The Netherlands and Austria. If you choose to pay via Klarna, you will receive payment information separately from Klarna via e-mail.
Do not hesitate to contact us at any time if you have any further questions. Our customer service is always happy to hear from you via our Customer Contact Form.
Orders within the EU
Free shipping for luggage and orders starting at €150. For all other orders within the EU a flat shipping rate of €5 applies. Exceptions apply to certain islands, for which international shipping rates apply.
Orders within the UK
Free shipping for luggage and orders starting at £150. For all other orders within the UK a flat shipping rate of £20 applies. Exceptions apply to certain territories, for which international shipping rates apply.
Orders outside the EU/UK
The exact shipping costs for delivery outside the EU/UK will be calculated based on weight and the destination country in the second step of the check-out. The final cost will be shown to you at the checkout (all applicable taxes and duties included). An overview for most countries is given below. For return information, please visit our Return Policy Page.
Orders in non-EU countries
For European countries that are not part of the EU, the shipping costs depend on the weight of orders and start at €40. This applies to shipping to Norway, Liechtenstein, Jersey, San Marino, Isle of Man, Andorra, Guernsey and Åland.
For orders to Switzerland a flat shipping rate of €20 applies.
Orders in the US
Free shipping for luggage and orders starting at $250. For all other orders a flat shipping rate of $50 applies (all applicable taxes and duties included).
Depending on weight, the shipping costs to Canada, Gibraltar, Mexico and Singapore are at least €50. This also applies to islands such as the Balearic Islands, Tenerife, Madeira and Açores.
Orders to other countries
For shipments to countries that were neither defined nor named above, we estimate a delivery of at least €60 depending on the weight of items.
Incoming orders are processed within 24 hours on weekdays and will be dispatched immediately. Our standard shipping within the EU/UK takes a total of up to seven working days, outside the EU/UK shipping takes 6 to 8 working days.
We will build and ship your customised HORIZN ID luggage within five working days. Please allow an additional 2 – 5 days for delivery.
We always try to dispatch your order as quickly as possible, however unexpected delays can sometimes occur. We therefore cannot guarantee exact delivery dates. Thank you for your understanding.
We deliver to almost every country in the world. Nevertheless, we reserve the right to refuse orders from certain regions. So if you are not sure if it's possible to ship to you, feel free to contact our customer service via our Customer Contact Form.