Terms & Conditions

These Terms and Conditions apply to all purchases in our online shops, except orders for delivery to the United States:

OUR ONLINE SHOPS ARE OPERATED BY:
HS New Travel GmbH
Potsdamer StraĂźe 87
10785 Berlin
Germany

Managing Directors: Stefan Holwe, Jan Roosen
Registered at the Local Court of Berlin (Charlottenburg), HRB 218402 B

§ 1 SCOPE

These Terms and Conditions apply to all orders placed through our online shops, in particular horizn-studios.com and horizn-studios.co.uk, regardless of the country of delivery. Orders for delivery to the United States are excluded; these are governed exclusively by our separate US Terms & Conditions.

Some provisions of these Terms and Conditions only apply to you if you are a consumer within the meaning of Section 13 of the German Civil Code (BGB). You are a consumer if the purchase of the products can predominantly be attributed neither to your commercial nor to your independent professional activity. Where a provision applies only to consumers, we point this out explicitly.

§ 2 CONTRACTING PARTY, CONCLUSION OF CONTRACT

The purchase contract is concluded with HS New Travel GmbH.

By placing products in our online shops, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.

The languages available for concluding the contract are German, English and French.

We store the text of the contract and send you the order details and our Terms and Conditions by email. You can also view the Terms and Conditions on this page at any time. For security reasons, your past orders are no longer accessible online.

§ 3 DELIVERY

Incoming orders are processed within 24 hours on business days and then shipped. Within Germany, delivery with standard shipping takes 1 to 3 business days. If UPS Express Saver is selected, delivery takes place by the end of the next business day after the shipment has been handed over to UPS.

Delivery to all other countries usually takes 3 to 5 business days.

We do not deliver to parcel lockers (Packstationen).

If an order contains a personalised item (e.g. a luggage tag with a monogram), processing may take up to five additional business days. In such cases, the shipment of the entire order may be delayed accordingly. Personalised items are excluded from the right of withdrawal (see Section § 8 (7)) and from the voluntary right of return.

§ 4 PRICES AND SHIPPING COSTS

(1) All prices stated on our product pages include statutory VAT. Shipping costs may apply in addition. Regardless of the country of delivery, the total amount shown at checkout includes all applicable taxes, customs duties and import charges; no further costs are payable on delivery.

(2) Shipping costs depend on the delivery region and, for some regions, also on the weight of the shipment. Different conditions apply to the European Union (mainland), the United Kingdom, Switzerland, other European countries, special EU territories (outside the mainland) and international destinations. You can find the current shipping costs, the thresholds for free shipping and the list of countries and regions concerned on our "Payment & Delivery" page. The applicable shipping costs are shown at checkout before you complete your order.

(3) If you have any questions about prices or shipping, please contact our Customer Care team via the contact form on our website.

§ 5 PAYMENT

Various payment methods are available in our online shops, for example credit card, PayPal, Klarna, Apple Pay and Google Pay. The payment methods available for your order are shown at checkout and may vary depending on the country of delivery.

§ 6 RETENTION OF TITLE

The goods remain our property until full payment has been made.

§ 7 TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report this to the delivery person as soon as possible and contact us without delay. Failure to report the damage or to contact us has no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.

§ 8 RIGHT OF WITHDRAWAL

(1) Right of withdrawal for orders within the EU and the EEA

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If you have ordered multiple goods in one order and these are delivered separately, the withdrawal period begins on the day on which you, or a third party other than the carrier indicated by you, take possession of the last good.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. You can use the withdrawal function on our website, register your return via our returns portal, or inform us of your withdrawal in any other way, for example by email or letter to:

HS New Travel GmbH
Potsdamer StraĂźe 87
10785 Berlin
Germany
Email: withdrawal@horizn-studios.com

You may use the model withdrawal form in Section § 8 (8), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

After declaring your withdrawal, you must return the goods to us or hand them over to the carrier without undue delay and in any event no later than 14 days. The date on which the goods are handed over to the carrier is decisive for meeting the deadline.

(2) Consequences of withdrawal

If you withdraw from this contract, we will refund the value of the returned items, less any return cost contribution, no later than 14 days from receipt of your notice of withdrawal.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

If you withdraw from the entire order, we will also refund the cost of the cheapest standard delivery offered by us. Costs for any other delivery method you chose, such as express delivery, will not be refunded. If at least one item is kept, the original shipping costs will not be refunded.

We will make the reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.

You must return or hand over the goods to the following address:

HS New Travel GmbH
c/o Radial GmbH
SiriusstraĂźe 3
06116 Halle (Saale)
Germany

If you use a return label provided by us via the returns portal, we will deduct a return cost contribution from the refund amount. The amount depends on the country of delivery and is set out in our Returns Policy. Alternatively, you can organise the return yourself using a carrier of your choice; in this case, you bear the return costs yourself.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(3) Voluntary right of return

Independently of the statutory right of withdrawal, we grant you a voluntary right of return for a total of 30 days from receipt of the goods.

A return under the voluntary right of return is only possible if the goods are returned unused, complete and in their original packaging. Goods that have already been used are excluded from the voluntary right of return. The original shipping costs (outbound shipping) will not be refunded.

Returns under the voluntary right of return are subject to the same return conditions as a statutory withdrawal, in particular regarding the return cost contribution under § 2.

The voluntary right of return applies in addition to the statutory right of withdrawal and does not restrict it.

(4) Special provisions for orders from the United Kingdom

For orders from the United Kingdom, a statutory right to cancel of 14 days applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You can declare your cancellation in the same ways as described in paragraph 1, for example via the withdrawal function on our website, by email to withdrawal@horizn-studios.com or by registering your return via our returns portal.

After declaring your cancellation, the goods must be handed over to the carrier within a further 14 days. The date on which the goods are handed over to the carrier is decisive for meeting the deadline.

§ 2 applies accordingly to the refund, the return address and the return costs.

Independently of the statutory right to cancel, we also grant you a voluntary right of return for a total of 30 days from receipt of the goods for orders from the United Kingdom, subject to the conditions set out in Section § 8 (3).

(5) Special provisions for orders from Switzerland

There is no statutory right of withdrawal for distance contracts in Switzerland. However, for orders delivered to Switzerland, we voluntarily grant a right of return for a total of 30 days from receipt of the goods.

A return under this voluntary right of return is only possible if the goods are returned unused, complete and in their original packaging. The return can be registered via our returns portal.

If these conditions are met, we will refund the value of the returned items no later than 14 days after receipt of the goods. The original shipping costs (outbound shipping) will not be refunded.

If you use a return label provided by us via the returns portal, we will deduct a return cost contribution from the refund amount. The amount depends on the country of delivery and is set out in our Returns Policy.

Alternatively, you can organise the return yourself using a carrier of your choice. In this case, you bear the full return costs yourself.

(6) Returns from all other countries outside the EU, the EEA, the United Kingdom and Switzerland

For orders from all other countries outside the European Union, the EEA, the United Kingdom and Switzerland, we grant a voluntary right of return for a total of 30 days from receipt of the goods.

A return under this voluntary right of return is only possible if the goods are returned unused, complete and in their original packaging. Goods that have already been used are excluded from return. The original shipping costs (outbound shipping) will not be refunded.

Returns are entirely at your own cost and risk. We do not provide return labels for these countries.

Please use the following address for your return:

HS New Travel GmbH
c/o Radial GmbH
SiriusstraĂźe 3
06116 Halle (Saale)
Germany

(7) Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

a) contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer; this applies in particular to personalised products such as luggage tags with a monogram and Horizn ID products;

b) contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

(8) Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To HS New Travel GmbH, Potsdamer StraĂźe 87, 10785 Berlin, Germany, email: withdrawal@horizn-studios.com

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if this form is notified on paper)

  • Date

(*) Delete as appropriate.

§ 9 STATUTORY WARRANTY AND GUARANTEES

The statutory warranty rights apply.

In addition to the statutory warranty, Horizn Studios offers voluntary manufacturer’s guarantees for its products. You can find their terms in our Warranty Conditions. Your statutory warranty rights remain unaffected.

Horizn Studios is not liable for defects in the goods that are solely due to incorrect or unsuitable storage of the goods by you. Section 477 BGB remains unaffected: if you are a consumer and such a defect becomes apparent within one year of the transfer of risk, i.e. after the goods have been delivered to you or you have defaulted in accepting them (Section 446 BGB), we must prove that the defect is due to your incorrect or unsuitable storage of the goods. If we fail to do so, or if the cause of the defective condition or the time at which this cause arose remains unclear, it is presumed in your favour that the defect already existed at the time of delivery or of the default in acceptance. This does not apply if this presumption is incompatible with the nature of the goods or of the defect.

Horizn Studios is also not responsible for damage to items transported or stored in the goods if this damage is solely due to improper use of the goods. Information on the characteristics of the goods, their suitability for certain purposes and their use can be found in our product information (description on our website, instructions for use, etc.) and in the care instructions of our Warranty Conditions.

If you have any questions, complaints or claims, please contact our Customer Care team via our contact form.

§ 10 LIABILITY

We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • if the damage is caused by intentional or grossly negligent conduct,
  • to the extent of any guarantee we have given,
  • in the event of fraudulent concealment of defects, and
  • to the extent that the German Product Liability Act (Produkthaftungsgesetz) applies.

In the event of slight negligence on our part or on the part of our legal representatives or vicarious agents, we are only liable for breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on whose fulfilment the contractual partner may regularly rely (cardinal obligations). In this case, our liability is limited to the damage that was foreseeable and typical for this type of contract at the time the contract was concluded.

Otherwise, our liability, including for vicarious agents and assistants, is excluded.

§ 11 DISCOUNT CODES

(1) Discount codes cannot be combined with each other unless expressly stated otherwise for the respective promotion.

(2) Discount codes cannot be used for already reduced items unless expressly stated otherwise for the respective promotion.

(3) The terms of individual promotions and discount codes are stated on the respective promotion page or at checkout. If items are cancelled or returned and the terms of a promotion are no longer met as a result, the discount on the remaining items no longer applies; the refund will be calculated accordingly.

(4) The following are excluded from discounts:

  • Gift cards
  • Special Editions
  • Spare parts
  • Monograms on luggage tags

§12 GIFT CARDS

(1) Gift cards cannot be exchanged or redeemed for cash. Your statutory right of withdrawal remains unaffected.

(2) Gift cards are valid for three years, calculated from the end of the year in which they were purchased.

(3) Gift cards purchased on horizn-studios.com are issued in EUR and can be redeemed on horizn-studios.com and in our Flagship Stores. Gift cards purchased on horizn-studios.co.uk are issued in GBP and can only be redeemed on horizn-studios.co.uk.

§ 13 APPLICABLE LAW AND PLACE OF JURISDICTION

(1) These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection of the mandatory provisions of the law of the country in which you have your habitual residence.

(2) If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin.

§ 14 DISPUTE RESOLUTION

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

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