Payment & Refunds
Is my personal information confidential?
The protection of your personal data is very important to us. We only collect and use your personal data for purposes that you’ve given prior consent to, such as for our newsletter and for processing orders.
Only where necessary, such as when we prepare your order for shipping, is your personal data made available to carefully selected providers who only process your data as instructed and on behalf of us.
What if my discount code is not working?
If your code doesn't work, make sure it is valid for the products in your cart. Some codes only apply to luggage, and some only for purchases of two or more products. Please note: only one code can be used per transaction.
What are my payment options?
We accept Visa, Mastercard, American Express, PayPal and Klarna.
How can I redeem a gift card?
Your Gift Card is issued with a unique code. Enter this code at checkout to redeem the value.
Any remaining balance will be kept on the Gift Card for three years from the date the Gift Card was purchased.
Do you have any discount codes?
We currently offer our new customers a 10% discount if they sign up to our newsletter at the bottom of our website, valid for one month.
How do I know I can order safely?
Your payment data is encrypted and protected with the highest security standards in order to secure your payment data safely.
When can I expect my refund?
Refunds are processed within 14 days. Your bank or credit card company may require additional time to clear the funds back to your account.
We will notify you via email when we’ve processed the returned product(s) and you will receive your refund via the same method you used to pay for the product(s). A fee of 5 €/£ is deducted from the refund.