What is the difference between M5 and H5?
Both our Cabin models are designed to fit in the overhead bin on all commercial aircraft: they are both made of the same aerospace-grade German polycarbonate.
M5 features a smart front pocket for quick access to your laptop, tablet, phone and travel documents. H5 is slightly roomier inside, with a volume two litres greater than M5.
What is the difference between smart luggage and essential luggage?
Smart and Essential models are exactly the same on the outside: same materials and same construction. Where they differ is on the features: Smart Models feature an integrated, removable powerbank (except H7), a compression bad and hidden laundry bag.
Which airlines approve my cabin luggage?
Both Cabin Models M5 and H5 will fit in the overhead bin on all commercial aircraft. We recommend checking your fare conditions before you fly as luggage allowances vary greatly. Read our guide to airlines' standard sizes for cabin luggage.
Do you offer monogramming?
All our luggage models are shipped with a luggage tag, which can be monogrammed with up to three initials. Simply check the "Customise" box before you add the luggage to your cart. If you have already purchased luggage and would now like to add your monogram, visit us at our Flagship Store in Berlin.
Please note that monogramming adds 1–2 days to delivery. Personalised items cannot be returned or refunded.
What do I use the front pocket on the M5 Cabin Luggage for?
The front pocket is designed to give you quick access to your travel documents and electronics, so that you can fly through airport security. It has separate compartments for a tablet, phone and 15" laptop.
What materials is your luggage made out of?
All our luggage models are made from the same premium German poylcarbonate, with an ultra-durable and hydrophobic lining.
The M5 Cabin model also features a front pocket constructed from ultra-durable ballistic nylon and finished with vegan Hi-Core tarpaulin, depending on the colourway.
Are any of your products vegan?
Yes! All products in the following colourways are 100% vegan: Graphite, Blue Vega, Pale Rose and Mint; as well as all luggage in Marine Green, all Essential luggage, all Gion products, and SoFo Products in Black and Taupe.
As of 2020, every product we produce will be free of animal-based materials. However, we do still have some stock on hand that was produced with leather parts. Please contact our customer support team if you have any questions.
What is the difference between H7 Smart and Essential if they both have no battery?
H7 Smart features a compression pad to maximise capacity, keep your belongings in place and your shirt wrinkle-free; as well as a hidden laundry bag.
What is the difference between Gion Backpack M and S?
The Gion Backpack Size M has a capacity of 23l and measures 31 x 46 x 16cm (W x H x D). It has a separate, padded compartment for a 15" laptop and several smaller and hidden compartments for your phone, passport and wallet.
The Gion Backpack Size S has a capacity of 18l and measures 29 x 43 x 14.5cm. It will fit a 13” PC laptop, and features the same construction and compartments as its larger counterpart.
Are your products waterproof?
Products in the Gion line, and our Transparent Liquids Bag, are 100% waterproof and feature a waterproof zipper. When lined with our premium, hydrophobic lining, our luggage and wash bags become waterproof, but some liquids – such as oils – can soak through the lining if left for extended periods of time.
Is your Cabin Luggage compliant with cabin restrictions on budget airlines such as Ryanair, EasyJet etc.
Our Cabin Luggage is designed to fit in the overhead compartments of all major commercial aircraft. Each airline has their own policy regarding baggage allowance and fees, which is subject to change. We recommend checking your fare conditions before you fly. Here's our guide to airlines' standard sizes for cabin luggage.
How to set the TSA-lock of my suitcase?
The combination lock is factory-set to 0-0-0. To unlock your case, set the dial to 0-0-0 and move the slider to the open position. To lock, place both zippers in the lock until they click into place.
To set a new code, lock the zippers and set the dial to the current code. Use a pen to press the reset button until it snaps down into place. Set the dial to your new code, then move the slider to the open position to confirm. Keep your code secure, as you will not be able to set a new code without it.
You do not need a key to open the lock. Only members of the Transport Security Administration, or other authorised airport security staff, can open your case with a TSA-key as part of a security check.